Skip to content
  • Dental Referral
    • Dental Implants
    • Facial Aesthetics Kinsale
    • Teeth Straightening
    • Teeth Whitening
    • Request Callback
    • call 021 4772788

    • Dental Implants ¦ Invisalign Aligners ¦ Facial Aesthetics


    Kinsale DentalKinsale DentalKinsale Dental
        • Request Callback
        • call 021 4772788
        • Menu
        • Home
        • About Us
          • Covid 19 Advice For Patients
          • Our Practice
          • Meet Our Team
          • Why Choose Us
          • Sensodyne Sensitive Dentist of the Year
          • Education & Training
          • Charity Work
          • Community Work
          • Mombasa February 2016
        • Dental Implants
          • Dental Implants Treatments
          • Replace All Teeth
          • Exclusive Implants
          • Teeth In A Day
          • Sinus Lift & Bone Augmentation
          • Your Implant Journey
          • Dental Referral
        • Treatments
          • Dental Implants
            • Dental Implants
            • Implant Referral
            • Exclusive Implants
            • Replace All Teeth
            • Teeth In A Day
            • Sinus Lift & Bone Augmentation
            • Your Implant Journey
            • Book A Consultation
          • Teeth Straightening
            • Clear Braces
            • Invisalign Aligners
            • Metal Brackets
            • Teeth Straightening Journey
            • Online Smile Assessment
          • Cosmetic Dentistry
            • Composite Bonding
            • Tooth Whitening
            • Veneers
          • Facial Aesthetics
            • Anti-Wrinkle Treatment
            • Dermal Fillers
          • Preventative & Restorative Dentistry
            • Bridges
            • Children’s Dental Care Kinsale
            • Crowns
            • Dentures
            • Examination
            • Fillings
            • Fissure Sealants
            • Root Canal Treatment
            • Surgical Extraction
            • Tooth Extraction
          • Hygiene Treatments
            • Combination Appointment
            • Dental Implant, Crown, Veneer and Bridge Hygiene
            • Diamond High Gloss Polish
            • Orthodontic Hygiene
            • Periodontal Therapy and Maintenance
            • Preventative Hygiene
        • New Patients
        • Testimonials
        • Gallery
        • Fees
        • Dental Referral
        • Contact Us
          • Contact Details
          • Online Smile Assessment
          • Request Callback
          • Online Registration
          • Dental Referrals
          • Pearse Street, Kinsale, County Cork

          Patient Complaints Procedure

          At Kinsale Dental our aim is to provide excellent care with open and honest advice. We value all patients and welcome your feedback, comments, concerns and complaints in a positive way as a means to reviewing our services and improving our patient care. Kinsale Dental take all views very seriously and will respond to your complaints timely and courteously. Your concern will be confidential to the parties involved.  

          Feedback, Comments and Concerns

          Our team want you to let us know if something is important to you, such as:

          What you think about the care and treatment you have received;

          What we have done well;

          Whether you have any concerns. E.g. about your appointment wait time or the facilities at the practice;

          If you have any suggestions to help us improve things;

          You don’t understand something and need more information about our services.

          You can tell us by:

          Talking to a team member at the practice;

          Calling our team 021 4772788

          E-mailing our team; hello@kinsaledental.ie

          In writing to: Practice Management, Kinsale Dental, Pearse Street, Kinsale, Co. Cork, P17 XK02

          A review survey is e-mailed to you following your appointment. We welcome google reviews. Please note your google review content is public.

           

          We encourage open communication and invite you to address your concern with the team member directly at the immediate time of your concern. We ask for your complaint as close to the event as possible to complain, or upon finding out you have a reason to complain (within 6 months).

          If you feel you are not satisfied with your response, Monique Le Feuvre is the Complaints Manager and will be your personal contact to assist you with any complaints. We aim to provide a full response to your concern within 30 working days. If the complaints manager is unavailable we will take brief details about your concern and will arrange contact that is suitable for you and the practice. We will keep comprehensive and confidential records of your complaint, which will be stored internal to Kinsale dental either electronically or physically, and only accessible by those who need to know about your complaint. If the complaint investigation takes longer than anticipated, our complaints manager will contact you every 10 working days to keep you informed of the reason for any delays, the progress of the investigation and the proposed date it will be completed.

           

          Resolution to your complaint may include a meeting with the nominated team member, a formal apology, refunding fees paid, replacing treatment, crediting your treatment fee, referring you for specialist treatment to meet your needs and resolve the complaint.  

           

          Our complaints resolution is in line with the professional guidance issued by the Dental Council. If you are unhappy with the response from Kinsale Dental you may address your concern with the Dental Council via https://dentalcomplaints.ie/for-patients/

          2018
          2018 patient
          2018ad
          2019
          BDA
          Facebook
          Google
          iaad
          ida
          Invisalign
          Nobel
          RCSI
          Six Month Smile

          DENTAL IMPLANTS KINSALE

           

          Dental implants blend perfectly with your natural teeth, improving the aesthetics of your smile while restoring your ability to properly eat and chew.

           

           

          DENTAL implants DENTAL implants Book An Appointment Book An Appointment DENTAL IMPLANT REFERRALS DENTAL IMPLANT REFERRALS

          Since 1992!

          Keeping Kinsale Smiling

          Our Practice Our Practice Meet our team Meet our team hygiene Treatments hygiene Treatments Contact Us Contact Us

          Adress

          Kinsale Dental
          Pearse Street
          Kinsale
          County Cork

          Opening Hours

          Monday9:00 AM - 5:30 PM
          Tuesday9:00 AM - 5:30 PM
          Wednesday9:00 AM - 5:30 PM
          Thursday9:00 AM - 5:30 PM
          Friday9:00 AM - 5:30 PM
          Saturday9:00 AM - 4:30 PM
          SundayClosed

          Stay Connected

          Get in touch

          Want to get in touch? We’d love to hear from you.

          Send us an email

            • Complaints Procedure
            • Privacy Policy
            Last Updated October 2021 ¦ Copyright © 2023 ¦ Developed by iDesignDental
            • Home
            • About Us
              • Covid 19 Advice For Patients
              • Our Practice
              • Meet Our Team
              • Why Choose Us
              • Sensodyne Sensitive Dentist of the Year
              • Education & Training
              • Charity Work
              • Community Work
              • Mombasa February 2016
            • Dental Implants
              • Dental Implants Treatments
              • Replace All Teeth
              • Exclusive Implants
              • Teeth In A Day
              • Sinus Lift & Bone Augmentation
              • Your Implant Journey
              • Dental Referral
            • Treatments
              • Dental Implants
                • Dental Implants
                • Implant Referral
                • Exclusive Implants
                • Replace All Teeth
                • Teeth In A Day
                • Sinus Lift & Bone Augmentation
                • Your Implant Journey
                • Book A Consultation
              • Teeth Straightening
                • Clear Braces
                • Invisalign Aligners
                • Metal Brackets
                • Teeth Straightening Journey
                • Online Smile Assessment
              • Cosmetic Dentistry
                • Composite Bonding
                • Tooth Whitening
                • Veneers
              • Facial Aesthetics
                • Anti-Wrinkle Treatment
                • Dermal Fillers
              • Preventative & Restorative Dentistry
                • Bridges
                • Children’s Dental Care Kinsale
                • Crowns
                • Dentures
                • Examination
                • Fillings
                • Fissure Sealants
                • Root Canal Treatment
                • Surgical Extraction
                • Tooth Extraction
              • Hygiene Treatments
                • Combination Appointment
                • Dental Implant, Crown, Veneer and Bridge Hygiene
                • Diamond High Gloss Polish
                • Orthodontic Hygiene
                • Periodontal Therapy and Maintenance
                • Preventative Hygiene
            • New Patients
            • Testimonials
            • Gallery
            • Fees
            • Dental Referral
            • Contact Us
              • Contact Details
              • Online Smile Assessment
              • Request Callback
              • Online Registration
              • Dental Referrals
            • Pearse Street, Kinsale, County Cork

              • 021 4772788